HandCraftersUSA' Privacy Policy

INFORMATIONAL COLLECTION AND USE

HandCraftersusa.com does not collect any information on customers without consent. As part of the service offerings, customers will be prompted for information when enrolling for a certificate, downloading a product or requesting further information. No information is collected about a customer if just browsing the website.

ANTI-SPAM POLICY

HandCraftersusa.com does not employ the use of spam for propagating its product awareness or special offers.

CERTIFICATE ENROLLMENT

When enrolling for a certificate, customers will be required to provide certain information as per the requirements for the certificate product type. The exact informational requirements are set out in the relevant Subscriber Agreement and associated schedules and listed in the Handcraftersusa.com CPS. Some of the submitted details will be displayed within the certificate and as a result, will be publicly available. Details that will become public are clearly stated as 'public' in the enrollment process, Subscriber Agreement and associated schedules.

INFORMATION REQUEST

Handcraftersusa.com provides the ability to request further information or ask questions to the support team by displaying email links throughout the website. If a customer elects to use such links they may be requested to provide additional information depending on the nature of the contact. Typically, such additional information may include further contact details, and in the case of technical support, additional information about the customer's PC configuration may be required to aid a prompt and accurate response to the query.

COOKIES

A cookie is a piece of data stored on a computer's hard disk containing information about the owner. At the time of publishing this statement, Handcraftersusa.com employ the use of cookies for measuring the success of advertising and affiliate network membership. Our partners may use cookies. BarProducts.com does not exercise any access or control of such cookies.

LOG FILES

Handcraftersusa.com uses log files comprising of IP addresses to analyze trends, administer the site, track movements throughout the site, calculate the number of document and file downloads, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

SHARING

Handcraftersusa.com will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

EXTERNAL LINKS

The Handcraftersusa.com website contains links to external websites. Handcraftersusa.com is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website. Handcraftersusa.com has no control over the accuracy of the information displayed by such websites.

SECURITY

This website takes every precaution to protect our customer's information. When customers submit sensitive information via the website, such information is protected both online and off-line.

During certificate enrollment, where sensitive information is required, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL) and Transport Layer Security (TLS). This includes the submission of any payment information such as credit card details.

Handcraftersusa.com use SSL and TLS encryption to protect sensitive information online and do everything in our power to protect user-information off-line. All of our customer's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to customer information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. The cryptographic keys used to issue certificates are maintained in the secure environment of FIPS-140 level 4 accredited IBM 4758 crypto devices.

For security purposes, anyone using the following version of these browsers will not be able to complete checkout with a credit card on our website after September 18th, 2017. We ask that you please update your browsers to ensure the safety of your personal information. 
- Firefox before version 27
- Chrome before version 22
- Internet Explorer before version 11
- Opera before version 14
- Safari before version 7
- Android before version 4.4

SUPPLEMENTATION OF INFORMATION (VALIDATION OF SUBMITTED DETAILS)

In order for Handcraftersusa.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, prior to the issuance of some certificate types Handcraftersusa.com may use the WHOIS database, Government source companies house database or Dun & Bradstreet company lookup information to validate the accuracy of supplied data. This is an integral aspect of the service provided by Handcraftersusa.com.

SERVICE UPDATES

Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option not to receive these types of communications. We also send the user service announcement updates. Customers are not able to unsubscribe from service announcements, which may contain important security information about the service.

UPDATING CUSTOMER INFORMATION

If a customer's personally identifiable information or certificate specific information changes they may update the original information provided. Changes can be made by logging into the Members area and using the services provided in the Manage Account section.

CHOICE / OPT OUT

Customers are given the opportunity to 'opt-out' of having information used for purposes not directly related to the Handcraftersusa.com service offering at the point where the information is requested. For example, all certificate enrollment and product downloads has an 'opt-out' mechanism so customers who buy a product from us, but would prefer not to receive any marketing material, can request to have their email address kept off of our lists.

Customers of our site are always notified when their information is being collected by any outside parties. We do this so our customers can make an informed choice as to whether they should proceed with services that require an outside party, or not.

CERTIFICATE REVOCATION & EXPIRY

Access to all issued certificates is provided through the Handcraftersusa.com public repository. Because of the nature of the service provided, there may be circumstances under which a certificate is revoked (cancelled). Furthermore, as the lifetime of all certificates is finite (lasting usually 1 year), certificates will expire.

Handcraftersusa.com still provides public access to both revoked and expired certificates to ensure a party relying on the certificate may still be able to retrieve the certificate and verify a signature made with the certificate. Such certificates are flagged as revoked or expired within the repository.

CUSTOMER CONSENT

By using our Web site, customers consent to the collection and use of this information by Handcraftersusa.com. If any subsequent changes are made to our privacy policy, we will post those changes on the policy update page so that customers are always aware of what information is collected, how it is used and under what circumstances it may be disclosed.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site.

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  

Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.