Shipping policy
Last updated: October 19, 2026
This policy applies to all orders placed at handcraftersusa.com, operated by Handcraftersusa.com LLC ("Handcrafters USA," "we," "us"), 2088 Lake Ave SE, Largo, Florida 33771.
Processing time
Processing time is the time it takes us to prepare and ship your order. It does not include time in transit with the carrier. All times below are in business days (Monday through Friday, excluding holidays). We do not ship on weekends or holidays.
- In-stock items: ship within 1 to 3 business days of your order.
- Custom and personalized items: these are made to order. Processing time is 3 to 5, 5 to 7, or 7 to 10 business days depending on the product. The processing time for each product is listed on its product page.
- If your order contains both in-stock and custom items, the items may ship separately.
Shipping rates
Shipping rates are calculated at checkout based on the weight and size of your order, the delivery address, and the shipping method you choose. You will see the full shipping cost before you pay. Some products ship free. These products are clearly marked "Free Shipping" on the product page and at checkout.
Delivery estimates
We ship with carriers such as UPS, FEDEX and USPS. Estimated delivery dates shown at checkout are provided by the carrier, count business days from the day your order ships, and are estimates rather than guarantees. Weather, carrier delays, and other events outside our control can affect delivery.
Order tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking typically becomes active within 24 hours. You can also use the Track Order page on our website.
International shipping
We ship to many locations outside the United States. If we ship to your country, the option will appear at checkout along with the rate and estimated delivery time. If your destination is not offered at checkout, we are unable to ship there.
International orders may be subject to import duties, taxes, and customs fees. These are set by your country, are not included in your order total, and are the responsibility of the customer. Customs processing can add time that is outside our control.
Address accuracy
Please double-check your shipping address before placing your order. If a package is returned to us because of an incorrect or incomplete address, or because it was refused or unclaimed, the customer is responsible for the cost of re-shipping.
Damaged or lost packages
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at Sales@Handcraftersusa.com or 727-584-2093, with your order number and photos of the item and packaging. Please keep all packaging. We will work with you to repair, replace, or refund the item.
If your tracking shows your package as delivered but you did not receive it, or the package is significantly late, contact us and we will investigate with the carrier.
Questions
Email Sales@Handcraftersusa.com or call 727-584-2093, Monday to Friday, 8:00 AM to 4:00 PM Eastern Time.